Our availability commitment, support targets and the remedies that apply if we fall short.
June 22, 2026
July 22, 2026
3.0
This document is published by Fininvo, a trade name of Prashbi Global Services Pvt. Ltd., a company incorporated under the laws of India (CIN: U52100KA2020PTC133490), with its registered office at Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India. References to "Fininvo", "we", "us", or "our" in this document refer to Prashbi Global Services Pvt. Ltd..
Monthly uptime target
Platform monitoring
Automated backups
Uptime is measured monthly, excluding the scheduled maintenance and exclusions described below.
| Severity | Description | Target First Response |
|---|---|---|
| Critical | Platform unavailable for all users | Within 4 business hours |
| High | Major feature unusable, no workaround | Within 8 business hours |
| Normal | Partial impact, workaround available | Within 1 to 2 business days |
| Low | Question or minor issue | Within 3 business days |
Targets are goals, not guarantees, for standard plans. Enterprise plans may carry contractual response times.
If monthly uptime falls below the commitment, eligible customers receive a subscription extension. We do not provide monetary refunds or credits for missed uptime on standard plans.
| Monthly Uptime | Extension (Monthly plan) | Extension (Annual plan) |
|---|---|---|
| Below 99.9% to 99.0% | 2 days | 3 days |
| Below 99.0% to 95.0% | 4 days | 5 days |
| Below 95.0% | 7 days (max) | 7 days (max) |
To claim, contact support within 30 days of the affected month with the relevant details.
The uptime commitment does not apply to downtime caused by:
Support
support@fininvo.comEnterprise
enterprise@fininvo.comRegistered Office
Prashbi Global Services Pvt. Ltd.
Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony,
R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India
CIN: U52100KA2020PTC133490